Access to your account can be found here or at the top right-hand side of any webpage by selecting the profile icon in-between the search and cart icons.By making purchases with our Guest Checkout, you will not create an online account. An online account lets you earn Beancoin Rewards and manage your subscription.

If you purchased from Carringtons Coffee Co. using “Guest Checkout” you’ll need to create a customer account with the original email addresses that you used to make your purchases. To create an account and manage your purchases, follow this link and 'Sign Up' using the email you used for your previous purchase. This will connect previous purchases to your new account.

You can edit your name, email address and phone number. Click Edit next to “Account info”. This option is under Manage Subscriptions, even if you don’t currently have an active subscription.

• Change FrequencyView/Update Payment Information
• View/Update Payment Information
• Update Address
• Update Shipping Method
• Change Upcoming Order Date
• View Upcoming Orders
• View Transactions
• Change Product Quantity
• Cancel Order

We can only change orders that have not been processed for shipping. To make changes to your order, please reach out to us by submitting your request to info@carringtonscoffee.com

If you are missing an item from your order please get in contact with us with your order reference. We will get your missing item shipped out to you as soon as possible.

If you have received an incorrect item in your order from us, please contact us here and we will get this corrected for you as quickly as possible. We will need the order number and description of the error.

If you wish to cancel your order, you can send an email to info@carringtonscoffee.com

Once you have placed your order you will not be able to make changes from the website. Please contact us immediately on WhatsApp +447880611027 or email us at info@carringtonscoffee.com and we may be able to help. 

As coffee is a perishable item we cannot accept returns or exchanges. However, if there have been any issues with delivery or your purchase please contact us at info@carringtonscoffee.com and we will be in touch to find a resolution.

We currently ship UK only. Please contact us if you are outside of the UK and would like to order. For UK orders delivery is free and sent Royal Mail, 2nd class. We offer tracked shipping to all international destinations and the shipping costs will be calculated at checkout. Costs will vary depending on the size and weight of the order.

Your order will be shipped within three days of purchase, excluding weekends and holidays. If we are unable to fulfil your order in any way then we will get in touch with you.

We use Royal Mail second class tracked postage for all orders under 2kgs. During the festive season we use Royal Mail first class for orders under 2kgs. For orders over 2kgs we use DPD Next Day or Royal Mail tracked 48. For express orders we send Royal Mail Tracked 24.

All coffees are available as either whole bean or a variety of grinds. If you are buying coffee as a gift and you are unsure what grind level to choose, and don’t want to ask the recipient,we suggest buying a Coarse grind. If you have purchased a subscription as a gift, the recipient will be able to change their preference after the first delivery by contacting us. We offer 3 grind levels* Coarse - for Cafetiere and Cold Brew - EK43 No. 9/10* Medium - for filter, AeroPress and Chemex - EK43 No. 6/6.5* Fine - for Moka Pot and Espresso - EK43 No. 2/3 Buying whole beans and grinding at home is the best way to enjoy our coffee. Because our coffee is freshly roasted, you will have an improved coffee experience with any brewing method that you use. 

If you've subscribed to Carringtons Coffee Club using “Guest Checkout” you’ll need to create a customer account with the original email address you used to purchase your subscription.You can create an accoun there. Upon completion choose "Manage Subscription" from your account page.If you have any problems please WhatsApp us at +447880611027 or send us an email at info@carringtonscoffee.com.

We roast in small batches, guaranteeing that best quality and flavour for you. Our subscription schedule ensures that your coffee is always fresh.

Yes. You can update your Carringtons Coffee Club monthly subscription via your customer account. Make sure to confirm your changes by clicking “Update”. You can add as many subscriptions as you like to your account.

Yes, you can. By default, your change of delivery address only applies to the subscription you are editing. If you have more than one subscription on the go you will need to update each individually. This is in case you have subscriptions set to go to different addresses already. Make sure to confirm your changes by clicking “Save Changes”

Yes! In your customer account choose to update Payment Information, then click the button [Change Payment Information]. You will be sent an email with a secure link to change your payment information. 

We’re sad to see you leave and hope you come back to us one day. If you’d like to talk to us about your subscription you can message us at info@carringtonscoffee.com or WhatsApp us at +447880611027.To cancel your subscription you need to login to your account and select “Manage Subscription” and then “Cancel subscription”.

Yes, you can pause your subscription at any time. Perfect for when you're away on holiday.To pause your subscription you need to login to your account and select “Manage Subscription”. Within your Active Subscription, where it says “Next Order & the date” click “Pause future orders”. It will then say “Next Order: Subscription is paused” When you are ready to resume your subscription, just click “Resume Future Orders” Alternatively you can skip specific shipments in the “Manage upcoming orders” section. 

Yes. You can visit Bold Hest Bank or Bold Settle.

Only one discount code can be used on a single transaction or a cart. This includes automatic discounts in the cart.